About us
Motherly Wuv is a pioneering e-commerce brand dedicated to empowering and supporting breastfeeding mothers worldwide. Founded on the belief that every mother deserves access to high-quality breastfeeding essentials and a supportive community, Motherly Wuv aims to revolutionize the breastfeeding experience through innovative products, educational resources, and a nurturing online platform.
Mission Statement:
Empowering mothers on their breastfeeding journey by providing exceptional products, fostering a supportive community, and promoting education and awareness.
Values: Empowerment: We empower mothers to embrace their breastfeeding journey with confidence and dignity.
Quality: We are committed to delivering exceptional products that meet the highest standards of safety, comfort, and effectiveness.
Support: We foster a supportive and inclusive community where mothers can connect, share, and seek guidance from one another.
Education: We provide comprehensive educational resources and support materials to help mothers navigate the breastfeeding experience with knowledge and assurance.
Innovation: We continuously innovate and improve our products and services to meet the evolving needs of breastfeeding mothers.
Privacy Policy
At Motherly Wuv, we respect your privacy and are committed to protecting your personal information. We collect and process data such as name, email, shipping details, and payment information solely for order fulfillment and customer service purposes. We do not sell or share your data with third parties except for trusted partners required to process transactions (e.g., payment gateways, shipping providers). For any inquiries regarding data access or deletion, please contact motherlywuv@gmail.com.
Security Policy
We prioritize the security of our customers' information. Our website is secured with SSL encryption to ensure safe transactions. Payments are processed through PCI-DSS-compliant providers, and we do not store sensitive payment details. We continuously monitor our platform to safeguard against potential breaches and unauthorized access.
Quality Assurance Policy
We are dedicated to providing premium maternity and breastfeeding products that meet the highest safety and comfort standards. Each product undergoes rigorous testing to ensure durability, performance, and customer satisfaction. If you experience any quality issues, please contact us at motherlywuv@gmail.com for assistance.
Refund & Return Policy
We want you to be completely satisfied with your purchase. We offer a 30-day return policy for unused, unopened items in their original packaging. Due to hygiene and safety reasons, used products cannot be returned unless defective. To initiate a return, please email motherlywuv@gmail.com with your order number and reason for return. Refunds are processed within 7-10 business days upon receipt of the returned item.
Shipping Policy
We offer free shipping on all orders within Asia, Europe, North America and Oceania. Orders are processed within 1-3 business days and typically arrive within 5-7 business days. Once your order is shipped, you will receive a tracking number via email. Please note that international shipping may be subject to customs fees, which are the customer's responsibility.
Accessibility Policy
We strive to make our website accessible to all users, including those with disabilities. Our website is designed in compliance with WCAG 2.1 standards to ensure ease of navigation, readability, and compatibility with assistive technologies. If you encounter any accessibility barriers, please contact us at motherlywuv@gmail.com.
Cookie Policy
Our website uses cookies to enhance user experience, track website performance, and enable personalized marketing. By continuing to browse our site, you consent to our use of cookies. You may manage cookie preferences via your browser settings. We do not use cookies to collect sensitive personal information.
Customer Support & Feedback Policy
We value your feedback and are here to assist you with any questions or concerns. Our customer support team is available Monday - Friday, 9 AM - 5 PM EST via email at motherlywuv@gmail.com. We welcome customer reviews and testimonials to improve our services and product offerings. If you have suggestions, please reach out!
Environmental & Ethical Practices
Sustainability is at the heart of our brand. We use eco-friendly packaging, responsibly sourced materials, and sustainable production practices to minimize our environmental impact. We also partner with ethical manufacturers who uphold fair labor standards. Our commitment is to create safe, sustainable, and high-quality products that support both moms and the planet.
Terms & Conditions
By using our website, you agree to our terms of service, including:
- Providing accurate personal and payment information.
- Not using our products for unauthorized resale or illegal purposes.
- Respecting intellectual property rights related to our brand materials.
- Acknowledging that all sales are subject to our refund and return policies.
- Understanding that pricing and promotions may be subject to change.
Failure to comply with these terms may result in order cancellation or account suspension.
Compliance with E-Commerce Laws
We adhere to e-commerce laws and regulations, including consumer protection laws, GDPR (for EU customers), CCPA (for California residents), and FTC guidelines. Our policies are designed to provide transparency and protect customer rights. If you have any compliance-related concerns, please contact us at motherlywuv@gmail.com.
